One of the things I like most about my customer-facing technical role is that users find the craziest bugs. My favorite is a bug in a chat program that would keep channels from rendering and crash the client. The only clue I got was “it seems to be affecting channels used by HR more than other departments, but it’s spreading.”
Turns out the rendering engine couldn’t handle a post that was an emoji followed by a newline and then another emoji. So when the HR team posted this, meaning “hair on fire” it broke things:
User reported bugs can be wild. I had one where the user was tapping a button repeatedly so fast that the UI was not keeping up with the code and would no longer sync certain values properly. I’m talking like tap the button 15 times in a second. Another issue involved flipping back and forth between the same page like 10 times then turn the device Bluetooth off and immediately back on.
Gotta love user reported bugs. I had one that reported a product of ours crashed only on Mondays. We spent a total of 5 minutes thinking of a cause and appointed customer support for a Friday morning. Lo and behold the app still crashed.
In this case the app only crashed on Mondays… because that’s when this user actually used the application
One of the things I like most about my customer-facing technical role is that users find the craziest bugs. My favorite is a bug in a chat program that would keep channels from rendering and crash the client. The only clue I got was “it seems to be affecting channels used by HR more than other departments, but it’s spreading.”
Turns out the rendering engine couldn’t handle a post that was an emoji followed by a newline and then another emoji. So when the HR team posted this, meaning “hair on fire” it broke things:
Before we had mindblown emoji, we had this.
User reported bugs can be wild. I had one where the user was tapping a button repeatedly so fast that the UI was not keeping up with the code and would no longer sync certain values properly. I’m talking like tap the button 15 times in a second. Another issue involved flipping back and forth between the same page like 10 times then turn the device Bluetooth off and immediately back on.
Gotta love user reported bugs. I had one that reported a product of ours crashed only on Mondays. We spent a total of 5 minutes thinking of a cause and appointed customer support for a Friday morning. Lo and behold the app still crashed.
In this case the app only crashed on Mondays… because that’s when this user actually used the application
Why would you post this, my phone exploded and took a shit. I didnt know it could do that.
Be thankful it didn’t take an explosive shit.