I doubt they do mich different than you do with their OS.
People are more motivated by feelings than actual logic. The person you are responding to even states that Ubuntu “feels good to use”. That is some car advertisement level of feeling based reasoning.
Another thing is that people really hate it when things change. Especially a UI change. Every change in the Windows UI has been met with disgust. And if there is one thing different between linux distros, it’s where they place all the buttons, menus, etc. So people prefer to stay with the distro they know.
In a single day, I can’t worry at the same time about LGTBQ rights, palestinians, Ukranians, animal abuse, 100000 diseases that need research, racism, facism, basic needs for the third world, police brutality, the state of democracy, a migration crisis, climate change, polution, and many many many more things.
It is just too much to handle. So when faced with the horrors of the world for the bazzilionth time a day, I just can’t bring myself to care anymore. If I did, I would be in constant stress about everything that is going wrong with the world. Instead, I throw away the booklets I get from the charities I donate monthly to, I tell the collector at the door I can’t spare any money for children in Palestine, and I scroll past the post about how many children were raped in Ukraine today. Hence, I will come across as apathatic.
But that apathy is a survival mechanic, since without it, I would go insane.