Thanks for surfacing this one, it’s always fun to get the older perspective and realising they’re very human.

There’s magic and then there’s complexity in tech (at least this is how I think about it).

Video calling, pure magic, simple to use with major benefits.

Complex business management software that requires a degree to use? Complexity almost for complexity’s sake to lock an organisation into a support contract.

Web stores? Usually magic, especially with refined payment processing and smooth ordering. Can verge into over complex coughAmazoncough.

Internal network administration (Active Directory) and cloud tech, often complexity for complexity’s sake again.