it depends. Its not like every user and question requires a new account. There was a time where these companies had a Reddit group instead Discord. Its the same effort to create an account one time, but then it can be reused. Also there is this login with existing accounts (like Google or other methods), as a secondary option.

If we are speaking about a dedicated forum, that’s another thing. But since I gave up Reddit and because Fediverse is small, I started back creating accounts for forums. But only if really want to be part of it. But yes, agreed this is not convenient and Discord has a plus point here. Also Discord is integrated in other services as well (I think on game consoles, not sure).

I see its pros and cons and why its successful. Also there is no better alternative for what it does. I’m just critical about the negative impact of it. I’m so glad that StackOverflow is not close like Discord.

Also for people its often an embarrassment to ask certain questions, because they think its a stupid question. In a forum, everyone can see it and comeback years later (which is a good thing btw, but for some embarrassing). A chat is forgets much quicker and better.

I think asking niche questions in a forum is very helpful too, otherwise you will only find common questions. Actually the niche questions answered and maybe corrected over time is very useful in forums. Because in a chat often niche questions requires the right person to be in the right group at the right time.

Especially Discord is bad, because it cannot be indexed by web search engines. And the entire structure is not really good for long term, compared to dedicated posts in forums.